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WordPress Managed Services

The WordPress Managed Services (WPMS) program is a monthly service to provide updates, backups, and a review of your business website to ensure that all aspects of your site are performing optimally reducing the risk of a malicious attack or other site breakdowns. These updates can also improve search engine ranking performance.

The program offers two tiers of services: Essential and Plus. Each month, WPMS clients will receive a report of tasks completed and ongoing or upcoming tasks and recommendations for the following month.

Site development included in either tier may include updates to content, images, design revisions, event posting, blog posting, or a number of other edits. WPMS does not include graphic design, marketing materials, or content development.

To provide WPMS, user credentials to the website as well as the hosting environment are required.

We also offer a simplified WordPress Maintenance Service. This tier of service includes just the basic backup and updates of the WP core, theme, and plugins as well as any required PHP updates. It does not include any additional time for site content updates.

The Importance of WordPress Website Updates

As with most technologies, you want your information and that of your site’s visitors to remain secure. To do this, it is vitally important to update the core programming of WordPress, themes, and plugins as well as, at times, your PHP version. Updating these systems will patch any open vulnerabilities that a malicious hacker may try to exploit.

Updates to WordPress core can happen a few times a year. When they do, some of your plugins and features may not work as they did previously. We can help to ensure that if a system breaks during an update, your site can be restored quickly until a fix is found to keep systems running smoothly.

Plugin and theme updates can happen multiple times a month. Having someone to check in on your systems to ensure all items are current is the best peace of mind for making certain everything is running at its best leaving you to focus on other important aspects of your business.

WP Managed Service Tiers

Essential

  • Monthly site backup
  • WP Core Updates
  • WP theme updates
  • WP plugin updates
  • PHP Updates
  • Monthly Security Scan
  • Monthly Report
  • One (1) hr site updates
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* does not include graphic design, marketing materials, or content development

Plus

  • Monthly site backup
  • WP Core updates
  • WP Theme updates
  • WP plugin updates
  • PHP Updates
  • Monthly Security Scan
  • Monthly Report
  • Monthly Check-In Call
  • Two (2) Hrs Site Updates
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* does not include graphic design, marketing materials, or content development
POPULAR

Basic

  • monthly site backup
  • WP Core Updates
  • WP theme updates
  • WP plugin updates
  • PHP Updates
  • Monthly Security Scan
  • Monthly Notification
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* does not include site updates, site development, graphic design, marketing materials, or content development
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Frequently Asked Questions

Managed and Maintenance Services are contracted for One (1) year. At the end of that year, the contract will be reviewed and may be renewed and extended for successive One (1) year term.

Yes. If you terminate your agreement early, without cause, you will be charged an early termination fee. If you elected to pay the annual fee in advance for services, you will receive a refund for the remaining term of the agreement. (Refund will be prorated based on the monthly rate and the early termination fee.)

Login credentials for both your website and your hosting provider (or cPanel) are required to perform your backups, updates, and security scans. Additionally, when an update causes an error, access to the database may be needed to correct the issue. (The database is accessed through your hosting provider credentials.)

WordPress updates are released frequently. We try to run updates AT LEAST once per month for any updates that are available. If news of a vulnerability comes across our desk, we will check your site to determine if you have the affected plugin or theme and update it accordingly.

Site support is NOT included in the Managed Service or Maintenance Service plans. If the need for support is caused by you or something out of our control, you will be charged the standard support rate for us to resolve the issue.

If your site breaks while we are working on updates and is caused the the work we are doing, you will not be charged extra for that time, nor will you have that time deducted from your monthly hours. 

If your site goes down due to a change you made to your site, or if your site has been hacked, you will be charged the standard rate for that support. If the site is down due to a service outage from your hosting provider, there is nothing we can do on our end to bring your site back up. Once the hosting provider is back online, you site should come back up on its own.

If your edit requests are going to exceed your monthly hour limit, you can choose to do one of two things: ask us to stop at the monthly hour limit and complete the edits the following month, or we can charge the standard hourly rate for the time worked over the allotted monthly hours. If you select the second option, you will be billed for those hours at the end of the month for which they were incurred. 

If you did not have edit requests for a month, you can roll over your unused time to the following month. No more than 3 months of hours may be rolled over at a time. (If you do not use the hours for 4 months, only 3 months worth of time will roll over.)

If your site is ready for a facelift a separate proposal will be provided to you. The redesign is not included in your WPMS agreement. You may have the opportunity to select some edits for the project can can apply to your WPMS hours, however this is not guaranteed.

New pages or features to be added to your site are not included in the WPMS agreement. You will be charged the standard hourly rate for this work, or if you have enough changes to warrant a project proposal, one can be created for you.

While adding images or new content to your site IS included in your WPMS plan, the creation of those images or content is not. This would be a separate fee outside of your WPMS agreement and a quote can be provided for you.

Each month you will receive a report that includes the tasks that were completed during that month, the upcoming or ongoing tasks to be performed the following month, a performance report for your site (including a link to review the report for yourself), a Google Analytics overview (if GA is connected to your site and we have access to view that information), and recommendations for improvements or additions to your site that may be beneficial to your business. Any overages or unused time will be listed on your report as well.

The Maintenance Only plan does not include any additional time for updates and therefore only receives notifications that the updates have been completed. Notifications may be sent more than once a month if updates are completed more than the minimum once per month.

Don't add more to your already busy workload.

Let us help you get more done.

We'll make sure your site is up to date, secure, and running at its best!

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